FAQ

❓ Frequently Asked Questions (FAQ)

WALLCOVERINGS BY ROBERT LLC
📍 660 8TH ST. N #203, NAPLES, FL 34102
📞 +1 609-908-5178
📧 wall-covering@hotmail.com

📦 When will my order ship?

We typically process and ship orders within 1–3 business days. You will receive a confirmation email with tracking information once your order ships.

🚚 How long does delivery take?

Delivery to the USA usually takes up to 7 business days. For most European countries, it may take up to 15 business days. International shipping times vary depending on destination.

🎯 Can I return or exchange my purchase?

Yes! We offer a 14-day return window for unused and unopened items. Please contact us before returning your product to ensure a smooth process.

💳 What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options supported through Shopify Payments.

🧾 Will I be charged duties or taxes?

Orders shipped outside the USA may be subject to import taxes or duties. These fees are the responsibility of the buyer and vary by country.

📏 How do I know which size or type of wallpaper to order?

Each product page includes detailed dimensions and specifications. If you're unsure how much to order, feel free to contact us for assistance.

🛠️ Are installation instructions provided?

Yes, basic application instructions are included with your order. For more complex projects or tips, you can also contact us for personalized support.

🕒 Can I cancel or change my order?

If your order hasn’t shipped yet, you can cancel or modify it within 12 hours of purchase. After that, changes may not be possible as it could be in processing or transit.

🔍 I didn’t receive my tracking number. What should I do?

If you haven't received tracking info within 3 business days of placing your order, please check your spam folder or reach out to us—we’re happy to assist.

📧 Still have questions?

We're here to help! Reach out anytime via: